Dedicated support.

Whether you're shipping one item or one thousand, our team is here to support you.

We provide several ways to get the help you need.


Expedited Business Support

Whether you're managing your business from the office on on the go, our Business Success Specialists are here to help. With enhanced support, our team also works closely with operations to help expedite large volume pickups and oversee shipmemts from end-to-end.

CX Contact

Web and in-app messaging

Our friendly team members are available Monday-Friday, 9am-9pm EST.


Carrier Support

Let our team handle carrier issues, from delivery confirmation, re-routing and customs clearence.


24/7 Help

Our Help Center on web and mobile has answers to many frequently asked questions as well as tutorials and other helpful information.

Our support team is located throughout the United States and they're experienced in the complexities of shipping. They also work closely with our Operations, Product, and Engineering teams to improve your experience.

"Your customer service is impeccable. Pickups are on time. Shyp really cares about customer service, from the second something leaves to arrives. It's seamless.”

Emily W. - Business owner

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