Contact Support

Whether you're shipping one item or a thousand, our team is here to support you.

If you've searched through our Help Center and still need assistance, our team is here for you. We offer several different ways to get in touch.

CX Contact

Web and in-app support

You can send us a message a couple of ways. On web, click on the green 'Help' widget and then click on 'Contact us'. If you're using the Shyp app, open the Help Center and tap on 'Contact us' at the top of the screen. Our team is available 9am-9pm EST, Monday through Friday. Business customers receive expedited support.

Phone Support

Business customers can take advantage of dedicated phone support 9am to 6pm EST, Monday through Friday. Eligible customers will be given a direct line to a Business Success Specialist once they qualify.

Social Media Support

You can also contact us through Facebook or Twitter.


Integration Support

Shopify and eBay customers who use Shyp to send their sold items receive expedited support. Click on the Help widget below or click on 'Contact us' from within the app's Help Center.


Support via Slack (Beta) Slack_logo_small If your business uses Slack to collaborate across teams, you can now use it to connect with Shyp's support team. If you would like to participate in this beta you can learn more here.

New Business Customers

If you're new to Shyp and have questions about how Shyp can help you grow your business, including discounts on shipping and packaging, please contact our sales team here.

"Your customer service is impeccable. Pickups are on time. Shyp really cares about customer service, from the second something leaves to arrives. It's seamless.”

Emily W. - Business owner

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