Contact Support

Whether you're shipping one item or a thousand, our team is here to support you.

If you've searched through our Help Center and still need assistance, our team is here for you. We offer several different ways to get in touch.

CX Contact

Web, in-app and email support

You can message us several ways. On web, click on the green 'Help' widget and then click on 'Contact us'. In-app, open the Help Center and tap on 'Contact us' at the top of the screen. You can also email us at Our team is available 9am-9pm EST, Monday through Friday. Business customers receive expedited support.

Phone Support

Business customers can take advantage of dedicated phone support 9am to 6pm EST, Monday through Friday. Eligable customers will be given a direct line to a Business Success Specialist once they qualify.

Social Media Support

You can also contact us through Facebook or Twitter.


Integration Support

Shopify and eBay customers who use Shyp to send their sold items receive expedited email support. Simply email or click on 'Contact us' from within the app's Help Center.


New Business Customers

If you're new to Shyp and have questions about how Shyp can help you grow your business, including disocunts on shipping and packaging, please contact our sales team here.

"Your customer service is impeccable. Pickups are on time. You guys really care about the customer service from the second it leaves to when it gets to the customer, its seamless.”

Emily W. - Business owner

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